Brian Kropff

Work experience

• Cloud Operations Engineer Dec 2018 - Present
  Acquia Inc.

  DevOps/systems administrator in a top Cloud hosting company. Manage thousands of AWS EC2 servers for some of the world's biggest Drupal websites.

  • Provisioning hosting environments and debugging LAMP stack problems to ensure customer success.
  • Interacting with customers and internal teams to isolate, reproduce, troubleshoot and resolve data and product interface problems
  • Maintaining, enhancing, and monitoring cloud management tools to deliver SaaS and PaaS services for internal and external customers.
  • Collaborating across the organization with other internal teams to provide the best possible outcomes to meet client needs.
  • Keeping the Operation runbook and internal knowledge-based articles up-to-date.
  • Maintaining a positive and constructive outlook to find the solutions to solve problems and challenges.

  Skills: Management, AWS, Ansible, Terraform, Python, Scripting, Linux, SysAdmin

• Customer Support Engineer Dec 2015 - Dec 2018
  Acquia Inc.

  Responsiable for problem-solving, debugging, and investigating issues. Ready to find a solution in a fast-paced environment.

  • Working directly with clients to help them build, configure, and troubleshoot a variety of Drupal sites while developing and maintaining excellent customer relationships. These sites include multi-sites, e-commerce sites, heavily trafficked multimedia, and enterprise sites.
  • Coordinating with customers to identifed unique and edge-case solutions for Drupal, PHP, Apache, Nginx, Varnish, and MySQL.
  • Communicating with customers, both on the phone and by ticketing system, in a 24/7/365 environment where customer success is vital.
  • Assisting and advising customers on best practices around the Acquia Platform technologies.
  • Acting as a product expert within the Support team for product offerings by Acquia.

  Skills: Customer Service, Drupal, Linux, Troubleshooting, Management

• Web Developer Jun 2015 - Nov 2015
  Emerge Interactive

  Develop and maintain customer sites, meeting customer requests, and hitting customer deadlines.

  • Working with back-end developers to collaboratively customize Drupal sites.
  • Identifing and prioritizing end-user requirements with developers and operational staff.
  • Ensuring an exceptional user experience with designers using tools like SCSS, CodePen, and Grunt.

  Skills: Drupal, JavaScript, Agile, Twig